View Shipping Policy Details
Last Updated: September 28, 2026
At Pura Vida Wellness Company, we aim to provide a clear, reliable, and straightforward shipping experience. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping charges, tracking, and potential delivery delays.
1. Shipping Area
We currently ship orders within the United States (USA).
At this time, we do not offer international shipping.
2. Shipping Costs
We offer $5.65 flat-rate standard shipping on orders under $99.00.
Orders totaling $99.00 or more qualify for free standard shipping within the United States.
The applicable shipping charge will be displayed at checkout before you complete your purchase.
3. Order Cut-Off Time
Our daily order cut-off time is:
3:00 PM EST, Monday–Friday
Orders placed before the 3:00 PM EST cut-off time will generally begin processing on the same business day.
Orders placed after the cut-off time, on weekends, or on recognized holidays will generally begin processing on the next business day.
The cut-off time is used for order-processing purposes and does not represent a guaranteed delivery date.
4. Order Processing & Handling
Our standard order handling time is:
1–2 business days
Orders are generally processed Monday through Friday.
Handling time is the time required to prepare and dispatch an order after it has been placed.
Weekends and recognized holidays are generally not included in the standard handling period.
5. Standard Shipping Transit Time
After an order has been processed and dispatched, the estimated standard transit time is:
3–7 business days
Transit time refers to the estimated period during which the package is in transit with the applicable shipping carrier.
6. Estimated Total Delivery Time
The estimated total delivery time for standard shipping is:
4–9 business days
This estimate consists of:
- Order handling: 1–2 business days
- Carrier transit: 3–7 business days
- Estimated total: 4–9 business days
These are estimated delivery times and are not guaranteed.
Actual delivery times may vary based on the destination, carrier operations, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
7. Shipping Carriers
We use reputable shipping carriers to deliver orders within the United States.
The carrier used for an individual order may vary depending on factors such as:
- Delivery destination
- Package requirements
- Carrier availability
- Shipping service availability
The applicable carrier and tracking information will be provided when available after your order has shipped.
8. Tracking Information
Once your order has been shipped, tracking information may be sent to the email address associated with your order.
You can use the tracking information provided to follow your shipment through the applicable carrier.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
9. Delivery Delays
We make reasonable efforts to meet the estimated delivery times described in this policy. However, delivery dates are estimates and cannot be guaranteed.
Delays may occur because of circumstances including:
- Severe weather
- Carrier delays
- Recognized holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Unexpected operational issues
- Other circumstances outside our reasonable control
If your shipment appears to be delayed, please contact our customer support team and we will assist you where possible.
10. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you discover that your shipping information is incorrect, please contact us as soon as possible.
We cannot guarantee that an address or other shipping information can be changed after an order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where applicable.
11. Undeliverable or Returned Packages
A package may be returned to us by the carrier because of circumstances such as:
- Incorrect or incomplete address
- Refused delivery
- Multiple unsuccessful delivery attempts
- Other carrier-related delivery issues
If your package is returned to us, please contact our customer support team.
We will review the circumstances and provide the appropriate next steps. Any additional shipping arrangements or costs may depend on the reason the package was returned.
12. Lost or Damaged Shipments
If your order appears to be lost or arrives damaged, please contact us as soon as possible with your order number and available tracking information.
We will review the shipment information and, where appropriate, work with the applicable shipping carrier to investigate the issue.
For products that arrive damaged or defective, please also refer to our Refund & Returns Policy for information about replacement, exchange, or refund eligibility.
13. Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact:
Pura Vida Wellness Company
Operated by Gimel Inc.
Business Address:
1820 E. 13th St. #3M
Brooklyn, NY 11229
United States
Email:
support@puravidawellnesscompany.com
Phone:
+1 (347) 258-8056
Business Hours:
Monday–Friday | 09:00 AM–05:00 PM (EST)
Need assistance?
Our customer support team is available during regular business hours. Please contact us using the information above and we will be happy to assist you.
View Full Shipping PolicyView Returns & Refund Policy Details
Last Updated: September 28, 2026
At Pura Vida Wellness Company, operated by Gimel Inc., we provide secure and convenient payment options for customers purchasing products through our website.
This Payment Policy explains the payment methods we accept, how payments are processed, payment authorization, refunds, cancellations, and other important information relating to payments and orders.
1. Accepted Payment Methods
We accept the following payment methods for eligible purchases made through our website:
Visa
Mastercard
American Express
Discover
Other payment methods displayed and available at checkout
Available payment methods may vary depending on the order, location, payment provider, and checkout availability.
The payment methods available to you will be displayed during checkout before you complete your purchase.
2. Payment Currency
All prices and transactions on our website are processed in:
United States Dollars (USD)
The final purchase amount, including applicable product prices, shipping charges, taxes, discounts, and other applicable charges, will be displayed at checkout before you complete your order.
3. Payment Authorization
When you place an order, your selected payment method may be authorized to confirm that the required funds or credit are available.
An order may be processed after the payment has been successfully authorized and confirmed.
If your payment cannot be authorized, is declined, or otherwise fails to process, your order may not be completed.
4. When You Are Charged
Payment is generally processed when you complete your purchase and place your order through our website.
After a successful purchase, you will receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully and contact us promptly if you believe any order or payment information is incorrect.
5. Payment Information Security
We take reasonable measures to protect payment and transaction information.
Payments are processed through the secure payment methods and payment providers made available through our online checkout.
For security reasons, do not send complete payment-card information, passwords, or other sensitive payment credentials to us by email, telephone, or contact forms.
We recommend keeping your account and payment information secure and not sharing login credentials with others.
6. Failed or Declined Payments
If your payment is declined or fails to process, please verify that:
Your payment information is accurate.
Your billing information is correct.
Your payment method has sufficient available funds or credit.
Your card or payment method has not expired.
Your payment provider has not restricted the transaction.
If the issue continues, you may need to contact your bank or payment provider for additional assistance.
You may also attempt to complete your purchase using another payment method available at checkout.
7. Order Confirmation
After successfully completing your purchase, an order confirmation may be sent to the email address provided during checkout.
The confirmation may include:
Order number
Products purchased
Product prices
Order total
Shipping information
Billing information
Payment confirmation
Please retain your order confirmation for your records.
8. Order Cancellation
Orders may be canceled within 1 hour of placing the order.
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, our Refund & Returns Policy may apply.
9. Refunds
If you are eligible for a refund under our Refund & Returns Policy, the refund will generally be issued to the original payment method used for the purchase.
Refunds are generally processed within 7 days after an eligible returned product has been received and approved.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
10. Pricing and Order Errors
We make reasonable efforts to ensure that product descriptions, prices, promotions, and other order information displayed on our website are accurate.
However, errors may occasionally occur.
If an error affects the price, product information, availability, or other material details of an order, we may contact you before processing the order to confirm whether you wish to proceed.
If an order cannot be fulfilled because of an error, we may cancel the affected order and provide an appropriate resolution, including a refund where applicable.
11. Billing Information
Customers are responsible for providing accurate and complete billing information during checkout.
This may include:
Full name
Billing address
Email address
Telephone number
Payment information
Incorrect or incomplete billing information may result in payment failure, verification issues, or delays in processing your order.
12. Taxes and Additional Charges
Applicable taxes and other charges, where required, will be displayed during checkout before you complete your purchase.
The final amount payable will be shown at checkout.
13. Payment Provider Processing
Payments may be processed by third-party payment processors or financial institutions.
These providers may have their own terms, privacy policies, security procedures, and requirements.
We are not responsible for delays or declines caused by a customer's bank, card issuer, payment provider, or other third-party financial institution, except where otherwise required by applicable law.
14. Contact Us
If you have questions regarding payments, billing, refunds, or an order, please contact us:
Pura Vida Wellness Company
Operated by Gimel Inc.
Business Address:
1820 E. 13th St. #3M
Brooklyn, NY 11229
United States
Email:
support@puravidawellnesscompany.com
Phone Number:
+1 (347) 258-8056
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (EST)
Need assistance?
Our customer support team is available during regular business hours. Please contact us using the information above and we will be happy to assist you.
View Full Returns & Refund Policy