Last Updated: September 28, 2026
At Pura Vida Wellness Company, we provide secure and convenient payment options for customers purchasing products through our website.
This Payment Policy explains the payment methods we accept, how payments are processed, payment authorization, refunds, cancellations, and other important information relating to payments and orders.
1. Accepted Payment Methods
We accept the following payment methods for eligible purchases made through our website:
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Visa
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Mastercard
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American Express
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Discover
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Other payment methods displayed and available at checkout
Available payment methods may vary depending on the order, location, payment provider, and checkout availability.
The payment methods available to you will be displayed during checkout before you complete your purchase.
2. Payment Currency
All prices and transactions on our website are processed in:
United States Dollars (USD)
The final purchase amount, including applicable product prices, shipping charges, taxes, discounts, and other applicable charges, will be displayed at checkout before you complete your order.
3. Payment Authorization
When you place an order, your selected payment method may be authorized to confirm that the required funds or credit are available.
An order may be processed after the payment has been successfully authorized and confirmed.
If your payment cannot be authorized, is declined, or otherwise fails to process, your order may not be completed.
4. When You Are Charged
Payment is generally processed when you complete your purchase and place your order through our website.
After a successful purchase, you will receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully and contact us promptly if you believe any order or payment information is incorrect.
5. Payment Information Security
We take reasonable measures to protect payment and transaction information.
Payments are processed through the secure payment methods and payment providers made available through our online checkout.
For security reasons, do not send complete payment-card information, passwords, or other sensitive payment credentials to us by email, telephone, or contact forms.
We recommend keeping your account and payment information secure and not sharing login credentials with others.
6. Failed or Declined Payments
If your payment is declined or fails to process, please verify that:
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Your payment information is accurate.
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Your billing information is correct.
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Your payment method has sufficient available funds or credit.
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Your card or payment method has not expired.
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Your payment provider has not restricted the transaction.
If the issue continues, you may need to contact your bank or payment provider for additional assistance.
You may also attempt to complete your purchase using another payment method available at checkout.
7. Order Confirmation
After successfully completing your purchase, an order confirmation may be sent to the email address provided during checkout.
The confirmation may include:
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Order number
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Products purchased
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Product prices
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Order total
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Shipping information
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Billing information
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Payment confirmation
Please retain your order confirmation for your records.
8. Order Cancellation
Orders may be canceled within 1 hour of placing the order.
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, our Refund & Returns Policy may apply.
9. Refunds
If you are eligible for a refund under our Refund & Returns Policy, the refund will generally be issued to the original payment method used for the purchase.
Refunds are generally processed within 7 days after an eligible returned product has been received and approved.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
10. Pricing and Order Errors
We make reasonable efforts to ensure that product descriptions, prices, promotions, and other order information displayed on our website are accurate.
However, errors may occasionally occur.
If an error affects the price, product information, availability, or other material details of an order, we may contact you before processing the order to confirm whether you wish to proceed.
If an order cannot be fulfilled because of an error, we may cancel the affected order and provide an appropriate resolution, including a refund where applicable.
11. Billing Information
Customers are responsible for providing accurate and complete billing information during checkout.
This may include:
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Full name
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Billing address
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Email address
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Telephone number
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Payment information
Incorrect or incomplete billing information may result in payment failure, verification issues, or delays in processing your order.
12. Taxes and Additional Charges
Applicable taxes and other charges, where required, will be displayed during checkout before you complete your purchase.
The final amount payable will be shown at checkout.
13. Payment Provider Processing
Payments may be processed by third-party payment processors or financial institutions.
These providers may have their own terms, privacy policies, security procedures, and requirements.
We are not responsible for delays or declines caused by a customer's bank, card issuer, payment provider, or other third-party financial institution, except where otherwise required by applicable law.
14. Contact Us
If you have questions regarding payments, billing, refunds, or an order, please contact us:
Pura Vida Wellness Company
Operated by Gimel Inc.
Business Address:
1820 E. 13th St. #3M
Brooklyn, NY 11229
United States
Email:
support@puravidawellnesscompany.com
Phone Number:
+1 (347) 258-8056
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (EST)
Need assistance?
Our customer support team is available during regular business hours. Please contact us using the information above and we will be happy to assist you.