Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging with all seals, labels, and packaging intact. You'll also need your receipt or proof of purchase.

For health, safety, and hygiene reasons, opened or used supplements, vitamins, skincare, cosmetics, beauty products, personal-care products, and other consumable products are not eligible for return unless the item arrived damaged, defective, or incorrect.

To start a return, contact us at support@puravidawellnesscompany.com. If your return is accepted, we will provide return instructions and information on where to send your package. Items returned without first requesting a return may not be accepted.

Return Address

Pura Vida Wellness
2206 W Atlantic Ave, Suite 200
Delray Beach, FL 33445
United States

Damages and incorrect orders 

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us promptly so we can evaluate the issue and make it right.

Exceptions / Non-returnable items

We cannot accept returns on products that have been opened, used, altered, or have had their original seals removed, including supplements, vitamins, skincare, cosmetics, beauty products, and personal-care products, except where applicable law requires otherwise.

We also cannot accept returns on gift cards or final-sale items where identified as such at the time of purchase.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the eligible item you have. Once the return is accepted, you can place a separate order for the replacement item.

Return shipping
Customers are responsible for return shipping costs for standard returns. If an item arrives damaged, defective, or incorrect, Pura Vida Wellness will cover the approved return shipping cost. Original shipping charges are non-refundable unless the return results from our error. Please contact us before returning any item so we can provide return instructions.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@puravidawellnesscompany.com