Refund policy

Refund & Returns Policy

Last Updated: September 28, 2026

At Pura Vida Wellness Company, operated by Gimel Inc., we want you to have a clear and straightforward shopping experience. This policy explains our return, exchange, and refund process.

1. Return Eligibility

We accept returns for eligible defective and non-defective products.

To be eligible for a return:

  • The return must be requested within 30 days of delivery.
  • The product must be new, unused, and in its original condition.
  • The product should include its original packaging, accessories, and other materials where applicable.
  • The product must meet all applicable return requirements described in this policy.

2. Return Period

You must contact us within 30 days from the date your order was delivered to request a return.

Returns requested after 30 days may not be accepted, except where required by applicable law.

3. Defective or Damaged Products

If you receive a defective or damaged product, please contact us as soon as possible.

Please provide:

  • Your order number
  • Product name
  • Description of the issue
  • Photos or other information showing the problem, when applicable

Depending on the circumstances, we may provide a replacement, exchange, or refund.

4. Non-Defective Returns

Eligible non-defective products may be returned within 30 days of delivery.

The product must be:

  • New and unused
  • In its original condition
  • In original packaging where applicable
  • Complete with applicable accessories and materials

For non-defective returns, the customer is responsible for the return shipping cost.

5. Exchanges

We accept exchanges for eligible products within 30 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another available resolution, such as a refund.

6. How to Request a Return

Before sending a product back, please contact our customer support team.

Please provide:

  • Order number
  • Product name
  • Reason for the return
  • Photos or additional information, if applicable

Our support team will provide the return instructions.

Email: support@puravidawellnesscompany.com
Phone: +1 (347) 258-8056

Please do not send a return to our business address unless our support team has provided return instructions.

7. Return Method and Shipping Costs

Eligible returns must be sent by mail using the return instructions provided by our customer support team.

The customer is responsible for the return shipping cost for eligible non-defective returns.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been completed.

Pura Vida Wellness Company is not responsible for a return shipment that is lost or damaged while being shipped back by the customer.

8. Restocking Fees

We do not charge restocking fees for eligible returns.

9. Return Inspection

Once we receive your returned product, we will inspect it to confirm that it meets the requirements of this policy.

A refund or exchange will be processed after the returned product has been received and approved.

Returns that do not meet the applicable requirements may be declined.

10. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

We generally process approved refunds within 7 days after the returned product has been received and approved.

After we process the refund, your bank or payment provider may require additional time to make the funds available in your account.

11. Refund Amount

The refund amount will depend on the circumstances of the return.

Applicable taxes and other amounts required by law will be handled accordingly.

For non-defective returns, original shipping charges may not be refundable, except where required by applicable law.

12. Products That May Not Be Eligible for Return

A return may not be accepted if:

  • More than 30 days have passed since delivery.
  • The product has been used, damaged, altered, or modified.
  • The product is not returned in the required condition.
  • Required components, accessories, or materials are missing.
  • The product does not meet applicable return requirements.

Additional product-specific exclusions may apply where clearly stated on the product page or where required by applicable law.

13. Order Cancellations

Cancellation requests should be submitted within 1 hour of placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the applicable return policy may apply.

14. Lost or Damaged Return Shipments

Please keep your return shipping receipt and tracking information.

If your return shipment is lost or damaged while being transported to us, please contact the shipping carrier using your tracking information. Our support team will assist where possible.

15. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us:

Pura Vida Wellness Company
Operated by Gimel Inc.
Address: 1820 E. 13th St. #3M, Brooklyn, NY 11229, United States
Email: support@puravidawellnesscompany.com
Phone: +1 (347) 258-8056
Business Hours: Monday–Friday | 09:00 AM–05:00 PM (EST)