Frequently Asked Questions
General Questions
What is Pura Vida Wellness Company?
Pura Vida Wellness Company is a US-based online store offering wellness products to customers across the United States. We are committed to providing a convenient, transparent, and customer-focused online shopping experience.
Where is Pura Vida Wellness Company located?
Business Name: Pura Vida Wellness Company
Operated by: Gimel Inc.
Business Address:
1820 E. 13th St. #3M
Brooklyn, NY 11229
United States
Where do you ship?
We currently ship orders within the United States (USA). We do not currently offer international shipping.
Orders & Payments
What payment methods do you accept?
We accept major payment methods available through our secure checkout, including Visa, Mastercard, American Express, and Discover. Other payment options may also be available at checkout.
What currency are your prices displayed in?
All prices and transactions are displayed in United States Dollars (USD).
When will my order be processed?
Orders are processed Monday through Friday. Our order cut-off time is 3:00 PM EST.
Orders placed before the cut-off time will generally begin processing on the same business day. Orders placed after the cut-off time, on weekends, or on recognized holidays will generally be processed on the next business day.
Can I cancel my order?
Yes. Orders may be canceled within 1 hour of placing the order.
Please contact us as soon as possible if you need to cancel an order. Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping
How much does shipping cost?
We currently offer shipping within the United States:
Free shipping on orders $99 or more.
$6.95 flat-rate shipping on orders under $99.
How long does delivery take?
Our estimated standard delivery time is 4–9 business days.
This includes:
- Handling time: 1–2 business days
- Transit time: 3–7 business days
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
How can I track my order?
Once your order has been shipped, tracking information may be sent to the email address associated with your order.
Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.
Which shipping carrier do you use?
We use reputable shipping carriers such as UPS and USPS for deliveries within the United States. The carrier may vary depending on the destination, package requirements, and shipping availability.
The applicable carrier and tracking information will be provided when available.
Returns & Exchanges
Do you accept returns?
Yes. We accept returns for both defective and non-defective products, subject to our return requirements.
How long do I have to return a product?
Eligible products may be returned within 30 days of receiving your order.
Products must meet the applicable return requirements outlined in our Returns & Refund Policy.
What condition must a product be in to qualify for a return?
Products must be new and unused to qualify for an eligible return.
Products that have been used, damaged after delivery, or altered may not qualify for a return.
Do you accept exchanges?
Yes. We accept exchanges for eligible products.
Exchange requests should be made within 30 days of receiving your order, and the product must meet the applicable exchange and return requirements.
Is there a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Do you provide a return shipping label?
For non-defective returns, customers are responsible for return shipping costs.
Pura Vida Wellness Company will provide a prepaid return label when an item arrives damaged, defective, incorrect, or when the return is the result of an error on our part.
How long does it take to receive a refund?
Once an eligible returned product has been received and approved, the refund will generally be processed within 7 days.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
How will my refund be issued?
Approved refunds are generally issued to the original payment method used for the purchase.
Contact Us
Pura Vida Wellness Company
Operated by Gimel Inc.
Business Address:
1820 E. 13th St. #3M
Brooklyn, NY 11229
United States
Email:
support@puravidawellnesscompany.com
Phone:
+1 (347) 258-8056
Business Hours:
Monday–Friday | 09:00 AM–05:00 PM (EST)
Need assistance?
Our customer support team is available during regular business hours. Please contact us using the information above and we will be happy to assist you.