View Shipping Policy Details
Last Updated: September 28, 2026
At Pura Vida Wellness Company, we aim to provide a clear, reliable, and straightforward shipping experience. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping charges, tracking, and potential delivery delays.
1. Shipping Area
We currently ship orders within the United States (USA).
At this time, we do not offer international shipping.
2. Shipping Costs
We offer $5.65 flat-rate standard shipping on orders under $99.00.
Orders totaling $99.00 or more qualify for free standard shipping within the United States.
The applicable shipping charge will be displayed at checkout before you complete your purchase.
3. Order Cut-Off Time
Our daily order cut-off time is:
3:00 PM EST, Monday–Friday
Orders placed before the 3:00 PM EST cut-off time will generally begin processing on the same business day.
Orders placed after the cut-off time, on weekends, or on recognized holidays will generally begin processing on the next business day.
The cut-off time is used for order-processing purposes and does not represent a guaranteed delivery date.
4. Order Processing & Handling
Our standard order handling time is:
1–2 business days
Orders are generally processed Monday through Friday.
Handling time is the time required to prepare and dispatch an order after it has been placed.
Weekends and recognized holidays are generally not included in the standard handling period.
5. Standard Shipping Transit Time
After an order has been processed and dispatched, the estimated standard transit time is:
3–7 business days
Transit time refers to the estimated period during which the package is in transit with the applicable shipping carrier.
6. Estimated Total Delivery Time
The estimated total delivery time for standard shipping is:
4–9 business days
This estimate consists of:
- Order handling: 1–2 business days
- Carrier transit: 3–7 business days
- Estimated total: 4–9 business days
These are estimated delivery times and are not guaranteed.
Actual delivery times may vary based on the destination, carrier operations, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
7. Shipping Carriers
We use reputable shipping carriers to deliver orders within the United States.
The carrier used for an individual order may vary depending on factors such as:
- Delivery destination
- Package requirements
- Carrier availability
- Shipping service availability
The applicable carrier and tracking information will be provided when available after your order has shipped.
8. Tracking Information
Once your order has been shipped, tracking information may be sent to the email address associated with your order.
You can use the tracking information provided to follow your shipment through the applicable carrier.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
9. Delivery Delays
We make reasonable efforts to meet the estimated delivery times described in this policy. However, delivery dates are estimates and cannot be guaranteed.
Delays may occur because of circumstances including:
- Severe weather
- Carrier delays
- Recognized holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Unexpected operational issues
- Other circumstances outside our reasonable control
If your shipment appears to be delayed, please contact our customer support team and we will assist you where possible.
10. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you discover that your shipping information is incorrect, please contact us as soon as possible.
We cannot guarantee that an address or other shipping information can be changed after an order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where applicable.
11. Undeliverable or Returned Packages
A package may be returned to us by the carrier because of circumstances such as:
- Incorrect or incomplete address
- Refused delivery
- Multiple unsuccessful delivery attempts
- Other carrier-related delivery issues
If your package is returned to us, please contact our customer support team.
We will review the circumstances and provide the appropriate next steps. Any additional shipping arrangements or costs may depend on the reason the package was returned.
12. Lost or Damaged Shipments
If your order appears to be lost or arrives damaged, please contact us as soon as possible with your order number and available tracking information.
We will review the shipment information and, where appropriate, work with the applicable shipping carrier to investigate the issue.
For products that arrive damaged or defective, please also refer to our Refund & Returns Policy for information about replacement, exchange, or refund eligibility.
13. Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact:
Pura Vida Wellness Company
Operated by Gimel Inc.
Business Address:
1820 E. 13th St. #3M
Brooklyn, NY 11229
United States
Email:
support@puravidawellnesscompany.com
Phone:
+1 (347) 258-8056
Business Hours:
Monday–Friday | 09:00 AM–05:00 PM (EST)
Need assistance?
Our customer support team is available during regular business hours. Please contact us using the information above and we will be happy to assist you.
View Full Shipping PolicyView Returns & Refund Policy Details
Refund & Returns Policy
Last Updated: September 28, 2026
At Pura Vida Wellness Company, operated by Gimel Inc., we want you to have a clear and straightforward shopping experience. This policy explains our return, exchange, and refund process.
1. Return Eligibility
We accept returns for eligible defective and non-defective products.
To be eligible for a return:
- The return must be requested within 30 days of delivery.
- The product must be new, unused, and in its original condition.
- The product should include its original packaging, accessories, and other materials where applicable.
- The product must meet all applicable return requirements described in this policy.
2. Return Period
You must contact us within 30 days from the date your order was delivered to request a return.
Returns requested after 30 days may not be accepted, except where required by applicable law.
3. Defective or Damaged Products
If you receive a defective or damaged product, please contact us as soon as possible.
Please provide:
- Your order number
- Product name
- Description of the issue
- Photos or other information showing the problem, when applicable
Depending on the circumstances, we may provide a replacement, exchange, or refund.
4. Non-Defective Returns
Eligible non-defective products may be returned within 30 days of delivery.
The product must be:
- New and unused
- In its original condition
- In original packaging where applicable
- Complete with applicable accessories and materials
For non-defective returns, the customer is responsible for the return shipping cost.
5. Exchanges
We accept exchanges for eligible products within 30 days of delivery.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another available resolution, such as a refund.
6. How to Request a Return
Before sending a product back, please contact our customer support team.
Please provide:
- Order number
- Product name
- Reason for the return
- Photos or additional information, if applicable
Our support team will provide the return instructions.
Email: support@puravidawellnesscompany.com
Phone: +1 (347) 258-8056
Please do not send a return to our business address unless our support team has provided return instructions.
7. Return Method and Shipping Costs
Eligible returns must be sent by mail using the return instructions provided by our customer support team.
The customer is responsible for the return shipping cost for eligible non-defective returns.
We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been completed.
Pura Vida Wellness Company is not responsible for a return shipment that is lost or damaged while being shipped back by the customer.
8. Restocking Fees
We do not charge restocking fees for eligible returns.
9. Return Inspection
Once we receive your returned product, we will inspect it to confirm that it meets the requirements of this policy.
A refund or exchange will be processed after the returned product has been received and approved.
Returns that do not meet the applicable requirements may be declined.
10. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
We generally process approved refunds within 7 days after the returned product has been received and approved.
After we process the refund, your bank or payment provider may require additional time to make the funds available in your account.
11. Refund Amount
The refund amount will depend on the circumstances of the return.
Applicable taxes and other amounts required by law will be handled accordingly.
For non-defective returns, original shipping charges may not be refundable, except where required by applicable law.
12. Products That May Not Be Eligible for Return
A return may not be accepted if:
- More than 30 days have passed since delivery.
- The product has been used, damaged, altered, or modified.
- The product is not returned in the required condition.
- Required components, accessories, or materials are missing.
- The product does not meet applicable return requirements.
Additional product-specific exclusions may apply where clearly stated on the product page or where required by applicable law.
13. Order Cancellations
Cancellation requests should be submitted within 1 hour of placing the order.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the applicable return policy may apply.
14. Lost or Damaged Return Shipments
Please keep your return shipping receipt and tracking information.
If your return shipment is lost or damaged while being transported to us, please contact the shipping carrier using your tracking information. Our support team will assist where possible.
15. Contact Us
If you have questions about returns, exchanges, or refunds, please contact us:
Pura Vida Wellness Company
Operated by Gimel Inc.
Address: 1820 E. 13th St. #3M, Brooklyn, NY 11229, United States
Email: support@puravidawellnesscompany.com
Phone: +1 (347) 258-8056
Business Hours: Monday–Friday | 09:00 AM–05:00 PM (EST)