View Shipping Policy Details
At Pura Vida Wellness Company, we are committed to providing a clear and reliable shipping experience for our customers. This Shipping Policy explains where we ship, how orders are processed, expected delivery times, and shipping costs.
1. Shipping Area
We currently ship orders within the United States (USA).
At this time, we do not offer international shipping.
2. Shipping Cost
Standard Shipping: Free Shipping on orders over $35, Flat rate of $5 for under $35.
There are no standard shipping charges for eligible orders shipped within the United States.
All shipping costs displayed at checkout will reflect the applicable shipping option available for your order.
3. Order Cut-Off Time
Our daily order cut-off time is:
3:00 PM EST, Monday – Friday
Orders placed before the 3:00 PM EST cut-off time will generally begin processing on the same business day.
Orders placed after 3:00 PM EST, or on weekends and recognized holidays, will generally be processed on the next business day.
4. Order Processing & Handling Time
Our standard handling time is:
1–2 business days
Orders are processed Monday through Friday.
Handling time refers to the time required to prepare and dispatch your order after it has been placed.
Weekends and recognized holidays are not included in the standard handling time.
5. Standard Shipping Transit Time
After your order has been processed and shipped, the estimated standard transit time is:
3–7 business days
Transit time refers to the estimated time the package is in transit with the shipping carrier after it has been dispatched.
6. Total Estimated Delivery Time
The estimated total delivery time for standard shipping is:
4–9 business days
This estimate includes:
- Handling time: 1–2 business days
- Transit time: 3–7 business days
- Total estimated shipping time: 4–9 business days
Delivery estimates are provided in business days and generally apply Monday through Friday.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.
7. Shipping Carrier
We use reputable shipping carriers to deliver orders within the United States.
The carrier used for an individual order may vary depending on the destination, package requirements, and shipping availability. The applicable carrier and tracking information will be provided when available after the order has been shipped.
8. Tracking Information
Once your order has been shipped, tracking information may be provided to the email address associated with your order.
You can use the tracking information to follow your shipment's progress through the applicable shipping carrier.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
9. Delivery Delays
While we work to meet the estimated delivery times above, delivery dates are estimates and are not guaranteed.
Delays may occur because of circumstances including:
- Severe weather
- Carrier delays
- Holidays
- Incorrect or incomplete delivery information
- Unexpected transportation disruptions
- Other circumstances beyond our reasonable control
If your shipment appears to be delayed, please contact us so that we can assist you.
10. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that your shipping information is incorrect, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed after an order has been processed or shipped.
11. Undeliverable or Returned Packages
If a package is returned to us because of an incorrect or incomplete address, refused delivery, or another delivery issue, please contact our customer support team.
We will review the situation and provide the appropriate next steps.
Contact Us:
Pura Vida Wellness Company Operated by Gimel Inc.
Business Address:
2406 E 71st St, Brooklyn, NY 11234, USA
Email:
support@puravidawellnesscompany.com
Phone Number:
+1 (786)-710-1856
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (EST)
Need assistance?
Our customer support team is available during regular business hours.
View Returns & Refund Policy Details
At Pura Vida Wellness Company, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer returns and exchanges in accordance with the terms outlined below.
1. Shipping Area
We currently ship orders within the United States (USA).
2. Returns
We accept returns for both defective and non-defective products.
To be eligible for a return, the following conditions must be met:
- The product must be new and unused.
- The return request must be submitted within 30 days of receiving the order.
- The product should be returned in its original condition and, where applicable, with its original packaging and accessories.
- Products that have been used, damaged after delivery, or altered may not qualify for a return.
3. How to Request a Return
To request a return, please contact our customer support team:
Email: support@puravidawellnesscompany.com
Phone: +1 (786) 710-1856
Please provide your order number and explain the reason for the return. Our support team will provide the instructions needed to complete the return.
4. Return Method
Returns are accepted by mail.
When your return is approved, you can download and print the return label provided by us.
Return shipping label: Free
Restocking fee: No cost
Customers will not be charged a restocking fee for eligible returns.
5. Return Window
Eligible returns must be requested within 30 days of receiving the product.
Returns requested after the 30-day return period may not be accepted.
6. Defective Products
If you receive a defective or damaged product, please contact us as soon as possible.
We will review the issue and provide instructions for returning the product. Eligible defective products may qualify for a refund or exchange.
7. Exchanges
We accept exchanges for eligible products.
To request an exchange, contact us within 30 days of receiving your order. The product must be new and in eligible return condition.
Exchange availability may depend on product availability.
8. Order Cancellations
Orders may be canceled within 1 hour of placing the order.
Please contact us immediately after placing your order if you need to cancel it. Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow our return process instead.
9. Refunds
Once we receive and inspect an eligible returned product, we will process the applicable refund.
Refund processing time: Up to 7 days after the returned product has been received and approved.
Refunds will generally be issued to the original payment method used for the purchase.
The time it takes for the refunded amount to appear in your account may also depend on your bank or payment provider.
10. Return Address
Approved returns should be sent to:
Address:
2406 E 71st St, Brooklyn, NY 11234, USA
Please do not send a return to this address before contacting our customer support team and receiving return instructions.
11. Return Costs
For eligible returns:
- Return label: Free
- Return method: By mail
- Restocking fee: No cost
Any return that does not meet the eligibility requirements may be subject to review before a refund or exchange is approved.
Contact Us:
Pura Vida Wellness Company Operated by Gimel Inc.
Business Address:
2406 E 71st St, Brooklyn, NY 11234, USA
Email:
support@puravidawellnesscompany.com
Phone Number:
+1 (786)-710-1856
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (EST)
Need assistance?
Our customer support team is available during regular business hours.