View Shipping Policy Details
Last Updated: September 28, 2026
At Pura Vida Wellness Company, we aim to provide a clear, reliable, and straightforward shipping experience. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping charges, tracking, and potential delivery delays.
1. Shipping Area
We currently ship orders within the United States (USA).
At this time, we do not offer international shipping.
2. Shipping Costs
We offer $5.65 flat-rate standard shipping on orders under $99.00.
Orders totaling $99.00 or more qualify for free standard shipping within the United States.
The applicable shipping charge will be displayed at checkout before you complete your purchase.
3. Order Cut-Off Time
Our daily order cut-off time is:
3:00 PM EST, Monday–Friday
Orders placed before the 3:00 PM EST cut-off time will generally begin processing on the same business day.
Orders placed after the cut-off time, on weekends, or on recognized holidays will generally begin processing on the next business day.
The cut-off time is used for order-processing purposes and does not represent a guaranteed delivery date.
4. Order Processing & Handling
Our standard order handling time is:
1–2 business days
Orders are generally processed Monday through Friday.
Handling time is the time required to prepare and dispatch an order after it has been placed.
Weekends and recognized holidays are generally not included in the standard handling period.
5. Standard Shipping Transit Time
After an order has been processed and dispatched, the estimated standard transit time is:
3–7 business days
Transit time refers to the estimated period during which the package is in transit with the applicable shipping carrier.
6. Estimated Total Delivery Time
The estimated total delivery time for standard shipping is:
4–9 business days
This estimate consists of:
- Order handling: 1–2 business days
- Carrier transit: 3–7 business days
- Estimated total: 4–9 business days
These are estimated delivery times and are not guaranteed.
Actual delivery times may vary based on the destination, carrier operations, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
7. Shipping Carriers
We use reputable shipping carriers to deliver orders within the United States.
The carrier used for an individual order may vary depending on factors such as:
- Delivery destination
- Package requirements
- Carrier availability
- Shipping service availability
The applicable carrier and tracking information will be provided when available after your order has shipped.
8. Tracking Information
Once your order has been shipped, tracking information may be sent to the email address associated with your order.
You can use the tracking information provided to follow your shipment through the applicable carrier.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
9. Delivery Delays
We make reasonable efforts to meet the estimated delivery times described in this policy. However, delivery dates are estimates and cannot be guaranteed.
Delays may occur because of circumstances including:
- Severe weather
- Carrier delays
- Recognized holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Unexpected operational issues
- Other circumstances outside our reasonable control
If your shipment appears to be delayed, please contact our customer support team and we will assist you where possible.
10. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you discover that your shipping information is incorrect, please contact us as soon as possible.
We cannot guarantee that an address or other shipping information can be changed after an order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where applicable.
11. Undeliverable or Returned Packages
A package may be returned to us by the carrier because of circumstances such as:
- Incorrect or incomplete address
- Refused delivery
- Multiple unsuccessful delivery attempts
- Other carrier-related delivery issues
If your package is returned to us, please contact our customer support team.
We will review the circumstances and provide the appropriate next steps. Any additional shipping arrangements or costs may depend on the reason the package was returned.
12. Lost or Damaged Shipments
If your order appears to be lost or arrives damaged, please contact us as soon as possible with your order number and available tracking information.
We will review the shipment information and, where appropriate, work with the applicable shipping carrier to investigate the issue.
For products that arrive damaged or defective, please also refer to our Refund & Returns Policy for information about replacement, exchange, or refund eligibility.
13. Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact:
Pura Vida Wellness Company
Operated by Gimel Inc.
Business Address:
1820 E 13th St
Brooklyn, NY 11234
United States
Email: support@puravidawellnesscompany.com
Phone: +1 (347) 258-8056
Business Hours: Monday–Friday | 09:00 AM–05:00 PM EST
Need assistance?
Our customer support team is available during regular business hours. Please contact us using the information above and we will be happy to assist you.
View Full Shipping PolicyView Returns & Refund Policy Details
Last Updated: September 28, 2026
At Pura Vida Wellness Company, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer returns, exchanges, and refunds subject to the requirements outlined in this policy.
1. Shipping Area
We currently ship orders within the United States (USA).
We do not currently offer international shipping.
2. Return Eligibility
We accept returns for both defective and non-defective products, subject to the requirements below.
To be eligible for a return:
- The return request must be submitted within 30 days of receiving your order.
- The product must be new and unused.
- The product must be returned in its original condition.
- Where applicable, the original packaging, accessories, and included materials should be returned with the product.
- Products that have been used, altered, damaged after delivery, or otherwise do not meet the return requirements may not qualify for a refund or exchange.
We reserve the right to review returned products before approving a refund or exchange.
3. How to Request a Return
Before sending any product back, please contact our customer support team.
Email: support@puravidawellnesscompany.com
Phone: +1 (786) 710-1856
Please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Photos or other information if requested by our support team
Our customer support team will review your request and, if approved, provide the return instructions.
Please do not send a return to our business address before receiving return instructions from us.
4. Return Method
Approved returns must be sent by mail using the return instructions provided by our customer support team.
For approved returns, we may provide a return shipping label that can be downloaded and printed.
Return Shipping Costs
For non-defective returns, including returns due to a change of mind or an incorrect order, the customer is responsible for return shipping costs.
For eligible products that arrive:
- Damaged
- Defective
- Incorrect
- Materially different from the product description
we will provide a prepaid return shipping label at no cost to the customer.
Restocking Fee
No restocking fee.
We do not charge a restocking fee for eligible returns.
5. Return Window
Eligible return requests must be submitted within 30 days of receiving the order.
Returns requested after the 30-day return period may not be accepted.
The return period begins when the order is delivered according to the applicable carrier's delivery record.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as reasonably possible.
Please provide your order number and, where requested, photographs or other information showing the issue.
We will review the reported issue and provide return instructions when applicable.
An eligible damaged or defective product may qualify for:
- A replacement
- An exchange
- A refund
The available resolution may depend on the circumstances and product availability.
7. Incorrect or Materially Different Products
If you receive a product that is incorrect or materially different from what you ordered, please contact us.
After reviewing the issue, we may provide a replacement, exchange, or refund for an eligible claim.
When the issue is caused by an error on our part, we will cover the applicable return shipping cost.
8. Exchanges
We accept exchanges for eligible products.
Exchange requests must be submitted within 30 days of receiving your order.
The product must meet the applicable return requirements and generally must be new, unused, and in its original condition.
Exchange availability depends on product availability.
If the requested replacement is unavailable, we may provide another available resolution, such as a refund where applicable.
9. Order Cancellations
Orders may be canceled within 1 hour of placing the order.
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may need to follow the applicable return process.
10. Refunds
Once we receive an eligible returned product, we may inspect it to determine whether it meets the requirements of this policy.
After the return has been received and approved:
Refund processing time: Up to 7 days
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, credit-card issuer, or payment provider.
11. Refund Eligibility
A refund may be denied or adjusted if a returned product:
- Was used when it was required to be unused
- Was damaged after delivery
- Was altered or modified
- Is missing required components or accessories
- Does not meet the applicable return requirements
- Was returned after the applicable return period
If there is an issue with a returned product, our customer support team will contact you regarding the applicable resolution.
12. Return Address
Approved returns should be sent only to the return address provided by our customer support team.
Business Address:
Pura Vida Wellness Company
1820 E 13 St
Brooklyn, NY 11229
United States
Important: Please do not send a return to this address before contacting our customer support team and receiving return instructions.
13. Return Costs
For eligible returns:
- Customers are responsible for return shipping costs for non-defective returns.
- Customers are responsible for return shipping costs associated with a change of mind or incorrect order.
- Pura Vida Wellness Company will provide a prepaid return label for eligible damaged, defective, incorrect, or materially different products.
- We do not charge a restocking fee for eligible returns.
Any return that does not meet the requirements of this policy may be reviewed before a refund or exchange is approved.
14. Contact Us
If you have questions about returns, exchanges, cancellations, or refunds, please contact us:
Pura Vida Wellness Company
Operated by Gimel Inc.
Business Address:
2406 E 71st St
Brooklyn, NY 11234
United States
Email: support@puravidawellnesscompany.com
Phone: +1 (786) 710-1856
Business Hours: Monday–Friday | 09:00 AM–05:00 PM EST
Need assistance?
Our customer support team is available during regular business hours. Please contact us using the information above and we will be happy to assist you.
View Full Returns & Refund Policy